Employees want to work for organizations that get it right and do it right. How do you know if you've got it right? Self Audit. The EEOC provides guidelines and a checklist for employers. They're also providing the answers to the test so that if you're ever tested, i.e., audited, you'll be doing it right. We'll discuss this checklist for employers during the compliance portion of our seminar: Building Your Brand Through the Employee Experience, on September 29 in Falmout

What comes to mind when you hear the word “culture”? A lot, right? It’s a very broad term. And yet, many businesses look at only one or two dimensions of culture when they seek to self assess. They will look at customer evaluations, for example. Or employee engagement. But there's a lot more to building a Culture of Excellence than measuring any one indicator. Yes, employee engagement is critical to culture. And yes, customer engagement is a key indicator of culture as well.